Returns & Refunds Policy
At Dunkertons Cider, we want you to be completely satisfied with your organic cider purchase. If you receive a damaged or incorrect order, please notify us within 14 days of delivery for a full refund or replacement.
Contact Our Team
Email our customer service team with your order number and a brief explanation of the issue or damage.
Provide Proof
For damaged bottles or packaging, please attach clear photographs to your email to help us process your claim quickly.
Secure Packaging
If a return is required, ensure the items are packed securely in their original transit packaging to prevent further breakage.
Receive Refund
Once your return is inspected or your claim is approved, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing